Category Archives: Strategy

The messy reality of Web site sprawl


For many businesses, life on the Web is a piece of cake. Slap up a site about your company, products and/or services, and you’re done (’s not that easy, but you get the idea). For bigger businesses, especially international ones, things are more complicated. While life for these companies on the Web may start as a single site, over time things change. New sites crop up like unwanted guests at a dinner party, and making them go away isn’t easy. In the same way that city growth can lead to suburban sprawl, company growth and product or service evolution leads to its messy digital equivalent: Web site sprawl. Continue reading

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Digital Ecosystems – Part 3: How businesses can close the theory-practice gap

There’s a big gap between theory and practice when it
comes to digital ecosystems, and what it takes to make them a reality for a business. By following the guiding principles below, companies can bridge the gap more easily, and make their digital ecosystems successful.

"In theory, there’s no difference between theory and practice. In practice, there is."   – Yogi Berra

It’s clear that digital ecosystems offer benefits for businesses, but it’s not all wine and roses. It takes effort to design and maintain these ecosystems, which is why many businesses wind up with a more fragmented approach to their online (and offline) activities. After all, a bunch of people randomly doing their own thing is a lot easier than trying to get them to play a symphony.

So what does it take for businesses to move beyond this siloed approach, to operationally deliver on the promise of digital ecosystems? Continue reading

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Pitch imperfect: When strategic thinking misses the mark

The big day has finally come: the pitch.

You and your team have been working feverishly for a week pulling together your response to the RFP. Digital strategy, audience research, creative execution, and a business case for significant future growth. You did your competitive research, understood the landscape, and developed a strong story about a 3-to-5-year arc of business growth. You hone your story, removing extraneous detail, crafting a presentation that will fit in your slim one-hour slot. And then you’re ready, finally. Continue reading

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Key logs and the path to success

In a bygone era, courageous men moved logs by the thousands with rivers, crossing vast distances and enduring enormous risks. One of the perils of the trade was the log jam, when topography and conditions conspired to bring the flow of logs to a halt. In these situations, the solution was to find the key log, the one log that, when released, would break up the entire jam. Continue reading

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Will “Good enough” kill the digital design agency?


"Abundance creates more problems than scarcity." Clay Shirky

A lot has changed since the early days of web design, when tools were scarce and skills were in high demand. Design tools, platforms and patterns have become ubiquitous (and often free). Does this spell the end for digital design agencies? Continue reading

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Integrated social media strategy

Tweet Social media is the buzzword of the day, but do you know what it means to your business? And do you know how to integrate it with your other online activities? This presentation provides an integrated strategy framework, along … Continue reading

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Web 2.0: Second coming or Sound and Fury?

Tweet When the term Web 2.0 first emerged, many businesses wondered what it meant for their business, and whether it was relevant. This presentation outlines thinking done while at MetaDesign, and how Web 2.0 was relevant to clients. View on … Continue reading

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